The Out-of-Stock Sales feature allows sellers to keep offering products even when their inventory has reached zero. This functionality follows specific rules to ensure customers always see the best available options.
Priority for Sellers with Stock Available #
When multiple sellers list the same product, the system prioritizes those with stock available. Out-of-stock offers are shown only when no other seller has the item in stock.
Requirements to Sell Out of Stock #
- Zero stock: the product quantity must be set to 0.
- Option enabled: activate the setting “Allow out-of-stock sales.”
- Delivery time configured: fill in the additional lead time for out-of-stock products.
Delivery Time Calculation #
The total delivery time for out-of-stock products is calculated by adding:
- Out-of-stock lead time (extra replenishment time).
- Shipping method’s delivery time.
- Seller’s additional time (if configured).
Example: If the shipping method takes 2 days, the seller’s additional time is 0, and the out-of-stock lead time is 10 days, the total delivery time will be 12 days (10 + 2).
Prioritization Scenarios #
- Seller with stock available: always prioritized over sellers without stock.
- Seller without stock (enabled): displayed only when no sellers have stock available.
- Stock above zero with “out-of-stock” enabled: if any positive quantity exists (e.g., 5 units), out-of-stock rules do not apply.
Final Considerations #
- Sellers without stock are shown only when no other seller has inventory.
- The setting “Allow out-of-stock sales” must be enabled.
- The product stock must be exactly zero.
- If these conditions are not met, the product will not be displayed as available.
This guide explains how to configure out-of-stock sales manually. For bulk updates across multiple products, see the related documentation: How to Enable Out-of-Stock Sales via Spreadsheet.
Need Help? #
If you have any questions or encounter any issues, feel free to contact our Support Team. We’re always available to assist you!