On the Soul Marketplace platform, order states and statuses help categorize and track the full lifecycle of an order.
States #
States represent broad, fixed categories that define the general condition of an order.
Each state contains one or more statuses that provide more specific information about the order’s situation.
Statuses and Their Corresponding States #
Status: Pending
State: New
Description: The order was just placed by the customer, marking the beginning of the processing flow.
Status: Awaiting invoice
State: Processing
Description: The order has already been paid and is awaiting invoice generation. Used in integration scenarios to prevent duplicate syncs.
Status: Invoice issued
State: Processing
Description: The invoice has been generated, and the order is ready to be handed over to the carrier.
Status: Waiting for shipment
State: Processing
Description: Used when the order has no invoice, but is otherwise ready to be shipped.
Status: Processing
State: Processing
Description: The order has been paid and the fulfillment process has started.
Status: Awaiting confirmation
State: Processing
Description: The product has been delivered to the customer, and the system is waiting for confirmation of receipt.
Status: Complete
State: Complete
Description: The order has been finalized and confirmed. The product has been delivered and no further action is required.
Status: Refunded
State: Canceled
Description: The order was canceled and the full amount was refunded to the customer.
Status: Canceled
State: Canceled
Description: The order was canceled (with or without refund), and will not be processed further.
Understanding the Structure #
This structure allows greater control and clarity when managing orders, ensuring that each step — from placement to completion or cancellation — is properly categorized and easy to follow.
Need Help? #
If you have any questions or encounter difficulties managing your order statuses, feel free to reach out through the Support Panel.
Our team is always available to assist you.