Order Details

Tabela de conteúdos (TOC)

This documentation aims to clearly and thoroughly explain all fields and information that make up an order.

This section contains a summary of the order data. Each field should be explained individually:

Order Number: A unique identifier code used to locate and manage the order on the platform.
Customer Information: The buyer’s registration data.
Billing Address: The address associated with the order’s payment.
Shipping Address: The destination where the products will be delivered.
Payment Method: May include options such as Pix, Bank Slip (Boleto), or Credit Card.
Shipping Information:
A field that shows the shipping method used. Possible options include:
- Correios
- Carrier
- Courier (Motoboy)
- Delivery to be Arranged
- Free Shipping
- In-Store Pickup
- Frenet
- Melhor Envio

This section lists the products purchased in the order:

Product Name: Title or identification of the purchased item.
Item Status: Current status of the product (e.g., awaiting shipment, shipped).
Price: Unit price of the product.
Quantity: Number of units purchased.
Subtotal: Unit price multiplied by the quantity (before discounts).
Applied Discounts: Reductions applied to the item price, if any.
Total Item Value: Final amount after applying discounts.

Additional product-specific information may also be displayed.

This section presents the billing details:

Invoice Number: Unique identifier for the invoice generated for the order.
Issue Date: Date when the invoice was created in the system.
Status: Current status of the invoice (e.g., issued, canceled, pending).
Total Invoiced Amount: Total amount charged, including products, discounts, and fees.

This section relates to the delivery of the order to the customer. The following fields should be explained:

Shipping Code: Code used to track the order’s delivery with the carrier.
Shipping Date: Date when the order was dispatched from the store.
Order: Number or identifier of the order associated with the shipment.
Ship to Name: Name of the recipient who will receive the order at the given address.
Total Quantity: Total number of items included in the shipment.

The order status changes according to the processing flow. Examples include:

Awaiting Payment: Order created, waiting for payment confirmation.
Processing / Awaiting Invoice: Payment confirmed, preparing for shipment.
Awaiting Shipment: Invoice issued, waiting for tracking code to be added.
Awaiting Confirmation: Product shipped. Seller confirms dispatch, customer confirms receipt.
Order Complete: Order fully finalized.

If you have any difficulties or questions, please don’t hesitate to contact our support team. We’re always here to help!

Dashboard